Series Type: UniFi Dream Machine
Website Link: UniFi Dream Machine Pro
Model: UDM-Pro
Type: Enterprise Gateway Router with 10gb WAN & LAN

Description: The UniFi Dream Machine Pro is a powerful unified enterprise network appliance. It integrates software – the UniFi Network Controller and UniFi Protect video surveillance – with all-in-one hardware featuring a high-performance security gateway with a built-in switch and hard drive bay.

• 8-Port gigabit switch with 10G SFP+ port
• Dual WAN ports for redundancy and load balancing: 10G SFP+ and 1G RJ-45
• Bluetooth connectivity for easy setup via UniFi app
• Scalable UniFi Network Controller with advanced management capabilities
• UniFi Protect video surveillance NVR with 3.5" (or 2.5") HDD support
• Enterprise-class IPS/IDS and DPI capabilities
• 1 x 1.3" Touchscreen display for quick status information
• Powered by fast 1.7 GHz quad-core processor

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• UDM appliances have built in UniFi controllers and cannot be adopted by external controllers.
• Multiple sites are no longer supported on UDM platforms.
• The built-in 8 port switch as a total switching capacity of 1 Gbps

• In order to install Protect on the UDM-Pro, a hard drive must be installed and the machine rebooted.
  • WARNING: All contents of the hard drive will be deleted once the UDM-Pro is rebooted and the drive is initialized for the first time.

• Prior to 1.0.26 firmware, the LCM Module did not function and would continually cycle the Ubiquiti logo. Beginning with 1.0.26, the LCM is functional, albeit with limited functionality. Information displayed (as of this update) is not necessarily accurate.
• WAN SFP+ port does not currently NAT traffic, you must use the RJ45 port for upstream WAN connectivity.
• PPPoE & NAT issues are currently being troubleshooted by Ubiquiti staff.
• Multi-WAN is not an option currently.
• Restoring a backup, whether from an external controller or even the same UDM is not yet functional, as of 1.0.26 and prior.
• Applying new settings to the UDM-Pro could interrupt WAN connectivity for approximately 2 seconds.
• Speed Tests run from the controller on the UDM-Pro show inflated numbers and are not reliable at this time.

High RAM usage, or kswapd using too much CPU This is likely due to Java and/or Mongod using too much memory

• You can reboot the entire UDMP , or
• unifi-os restart which will restart the container running the controllers
• unifi-os shell and etc/init.d/unifi restart then to restart the controller directly.

Log file locations are located in the following places

• /var/log/messages
• /mnt/data/log
• Additionally the executable oopsdump can be run to retrieve log files.
  • You can also execute the following command to TAR all logs that might be helpful for Ubiquiti - tar -czvf /mnt/data/logs.tar.gz /mnt/data/log/*

SSH information

• Username = root
• Password = Your UI account password used when you setup the device.
• NOTE: Changing your UI SSO password will update for authentication to the controller, but will NOT change the device SSH credentials. This means that it will continue to be the password you used when setting up the device.